Refundable until
it is delivered.
Delivery is the line. Until we send you the software you can cancel for any reason
and get everything back. Once it is in your hands the sale is final, because at that
point you have the thing you paid for and we cannot take it back.
01
What counts as delivery
Delivery is the moment we email you the software and its setup directions. It is
not the moment you finish installing it, and not the moment you place a first
trade — you set the system up yourself, at your own pace, and the licence is
already yours before you begin. We normally deliver within one business day of
purchase.
02
Full refund any time before delivery
Email [email protected]
before we have sent you the software and we refund you in full, no reason required.
Because delivery usually happens within one business day, this window is short in
practice — if you are unsure, ask your questions before you buy rather than after.
03
Once delivered, the sale is final
After the software has been sent to you the licence is non-refundable. This applies
to both the annual and the lifetime licence, and it applies whether or not you go
on to install it or run it. You can stop using the software and revoke its access
whenever you like, but the fee for the current term is not returned.
04
The one exception: your brokerage cannot run it
If it turns out your brokerage is incompatible, or we conclude the system is a poor
fit for your situation, we refund you in full regardless of how long it has been.
This is the only case in which we refund after delivery, and we honour it because
we would rather return the money than keep it for something that will not work.
05
Annual licences do not auto-renew
We do not store your card or charge you again automatically. When a term is
ending we invoice you, and you choose whether to continue. Nothing is ever taken
from you by surprise.